Up to date, workload and worker performance in Small Medium-sized Enterprise (SMEs)
was assessed manually. KESAN (Kansei Engineering-based Sensor for Agroindustry) was
developed as a tool to assess worker workload and performance. The latest prototype of
KESAN was established. As the final step prior to the full-scale mass production, an industrial
design was required and must be designed based on the validation to user needs. This
research proposed an industrial design for mass production of KESAN using Kano model
and Quality Function Deployment (QFD). The user needs was extracted from attributive
analysis of Kano model. The matrix of House of Quality (HOQ) was utilized to connect
the user needs and technical requirement. The research result validated Thirteen (13) user
need attributes. The most important attribute was desktop application as an integrated
decision support system. Fourteen (14) technical requirement attributes were identified to
fulfil the user needs. Finally, a prototype was developed based on product final specification
and prioritized technical requirements.