The process of designing and creating an integrated distributed information system for storing digitized works of scientists of research institutes of the Almaty academic city is analyzed. The requirements for the storage of digital objects are defined; a comparative analysis of the open source software used for these purposes is carried out. The system fully provides the necessary computing resources for ongoing research and educational processes, simplifying the prospect of its further development, and allows to build an advanced IT infrastructure for managing intellectual capital, an electronic library that is intended to store all books and scientific works of the Kazakhstan Engineering Technological University and research institutes of the Almaty academic city.
In the present paper, we investigate a multi-server Erlang queueing system with heterogeneous servers, non-homogeneous customers and limited memory space. The arriving customers appear according to a stationary Poisson process and are additionally characterized by some random volume. The service time of the customer depends on his volume and the joint distribution function of the customer volume and his service time can be different for different servers. The total customers volume is limited by some constant value. For the analyzed model, steady-state distribution of number of customers present in the system and loss probability are calculated. An analysis of some special cases and some numerical examples are attached as well.